Apple Admits Some Entry-Level 2019 MacBook Pro Models Shut Down Randomly, Details Fix

Some users have complained that their 13-inch MacBook Pro model randomly shuts down even when there's enough juice left in the battery.

By Harpreet Singh | Updated: 5 December 2019 17:31 IST

Apple Admits Some Entry-Level 2019 MacBook Pro Models Shut Down Randomly, Details Fix

Apple has offered a fix in the form of a few troubleshooting steps

Highlights

13-inch MacBook Pro (2019) users say their machines shut down randomly
Apple says the issue affects some entry-level 2019 MacBook Pro models
If Apple's fix doesn't work, users must reach out to the company

Over the last few weeks, some 13-inch MacBook Pro owners have been reporting an issue with their machines. These users claim that their MacBook Pro models shut down randomly even when the laptop has a decent amount of battery left. The issue seems to be affecting entry-level 2019 13-inch MacBook Pro models only. Apple has now acknowledged the issue and released a support document that outlines a set of steps a user must follow to fix the issue.

According to Apple's support document, the unexpected shutdown issue persists with some entry-level 2019 13-inch MacBook Pro models with two Thunderbolt 3 ports. This model was launched back in July this year. Apple's support forums were filled with users reporting the issue over the last several days.

Apple says users should bring their MacBook Pro's battery to around 90 percent. After this, users should close all running applications, connect their laptop to a power adapter, and shut the lid, bringing the MacBook Pro to sleep mode.

Next, Apple says users should let the 13-inch MacBook Pro model charge for about 8 hours. After this, users should update their MacBook Pro notebooks to the latest version of macOS. This should fix the problem for affected users. But if it doesn't, Apple says users should contact their nearest Apple store or authorized service centre.

Apple recently launched a new 16-inch MacBook Pro model to replace its existing 15-inch MacBook Pro. The new laptop comes with an all-new keyboard, in an attempt to put an end to the existing butterfly keyboards which are riddled with issues. The company is rumoured to bring its new keyboard design to other MacBook Pro models sometime next year.

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Apple, MacBook Pro, 13-inch MacBook Pro

Harpreet Singh

Email Harpreet

Harpreet is the community manager at Gadgets 360. He loves all things tech, and can be found hunting for good deals when he is not shopping online. He has written about deals and e-commerce in India for many years, as well as covering social media and breaking technology news. More