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In Toshiba Scandal, the 'Tough as Nails' Target Setter

In Toshiba Scandal, the 'Tough as Nails' Target Setter

By Reuters | Updated: 25 August 2015 10:33 IST

Tom Scott, a former U.S. executive at Toshiba Corp, remembers his former boss Atsutoshi Nishida as an aggressive leader who could motivate staff but also rattle them with tough sales targets and an occasional dressing down.

"He gave me goals that scared the hell out of me," Scott told Reuters after Nishida resigned as an adviser to Toshiba, along with two other former chief executives in the wake of a $1.2 billion (roughly Rs. 7,973 crores) accounting scandal.

"Tough as nails, maybe a little like Patton in World War 2, but an honourable guy," he said, looking back on his days working for Nishida's PC sales team in the 1990s. "He pushed us really hard, but I learned a lot from him. We all did."

It was this leadership style that propelled the former philosophy student's rise to the top of Toshiba after an inauspicious start as a local hire in Tehran. Now his, and other executives' management style is at the centre of questions over how the nuclear-to-laptops conglomerate was engulfed in Japan's worst corporate scandal since Olympus Corp in 2011.

Nishida, Toshiba's president from 2005 to 2009, was at the helm when it began a pattern of "continual inappropriate accounting treatments", an outside panel of investigators hired by Toshiba concluded in a report released last month.

The panel said Nishida, and his successors Norio Sasaki and Hisao Tanaka, pushed division heads too hard with unrealistic targets, prompting the divisions to turn to questionable accounting tactics for seven years until a whistleblower notified the securities regulator in early 2015.

All three former presidents declined to comment through a company spokeswoman.

Accounting problems were discovered in several businesses, including infrastructure projects, semiconductors and TVs. But the PC division was the most problematic, accounting for more than a third of the total inflated profits, the panel found.

Nishida, Sasaki and Tanaka have all denied ordering improper accounting to meet targets. But the panel said the men were in a position to know or likely know what the PC division was doing, given their knowledge of operations, reports they received from staff, and in setting targets that could not be reasonably achieved.

The panel found the division engaged in "channel stuffing", a practice where at the end of the quarter it sold a high volume of parts to contract manufacturers at a significant mark up to the price the division had paid for them.

The division subtracted those mark-ups from its costs, boosting its earnings for the quarter. But the problem was Toshiba would later have to purchase the PCs made by its contractors at a price that would include the mark-up on the parts, meaning it was temporarily booking profits in a way that did not reflect the true nature of its accounts.

There are no specific rules banning "channel stuffing" under Japanese accounting standards. However using such transactions to inflate profits can violate the country's financial laws governing the accurate disclosure of financial statements, according to accounting experts.

Japan's Securities Exchange and Surveillance Commission is conducting a probe into Toshiba and may recommend that the country's Financial Services Authority fine the company for submitting false financial statements, people familiar with the matter said. The regulator could also file a criminal complaint, though that is unlikely, they said.

Toshiba said last week it planned to restate its earnings in line with what the panel concluded. The company declined to comment on the possibility of regulatory sanctions.

The panel's 294-page report describes in detail how Toshiba's once highly touted governance structure failed to stop the problems. But it did little to address what investigators say drove Nishida, and his successors, to push so hard on financial targets in the first place.

Reuters interviewed a dozen people who worked with or knew Nishida. From those conversations, as well as a review of past interviews and earnings transcripts, emerges a picture of a charismatic and fiercely competitive leader who wanted to make his mark at Toshiba on the way to attaining the ultimate post: head of business lobby Keidanren.

The Keidanren chairmanship is informally titled "the prime minister of the business world", a nod to its influential position at the nexus of business and politics in Japan.

"He wanted to be known as a great businessman, and he wanted to be head of Keidanren," said a long-time associate.

From Tehran to Tokyo
After finishing his master's degree in 1970 at Tokyo University, where he studied German transcendental idealist Edmund Husserl, Nishida followed his Iranian wife to Tehran, landing a staff job at Toshiba's newly-opened office there.

Toshiba's Iran operations were established by Toshio Doko, who served as the company's president from 1965 and later as chairman before becoming head of the Keidanren.

It is not clear when Nishida first met Doko, but sources say Doko's tough management approach left a lasting impression on him.

Doko had adopted the English term "challenge" to denote ambitious targets at Toshiba, according to former Toshiba CEO Taizo Nishimuro. The panel's report said the term "challenge" was used by Nishida and his successors to push what the panel claims were unrealistic targets, often at "CEO monthly meetings" attended by business division heads.

When Nishida became president in 2005, he made it clear that building credibility with investors was a priority, and saw hitting targets as a means of differentiating himself from predecessor Tadashi Okamura. Nishida's focus on investors reflected a new era for Japanese companies, which had just started reporting quarterly results and were under increasing pressure from overseas funds to boost returns.

"Since 2000 we didn't clear our annual forecasts even once. We've lost the trust of the market," Nishida told Reuters in an interview at the time. "I want to start by getting people to trust Toshiba as a company that's solid in terms of hitting numerical targets."

Pc king
A defining moment of Nishida's career came when he led a 1980s push into laptop computers, overcoming scepticism within the company. After launching the world's first IBM-compatible laptop in 1985, Toshiba developed increasingly smaller and more powerful models, propelling it to the top of the market, a position it held through 2000.

"Only a few people understood the potential of the laptop market. Nishida was one of them," said former Toshiba engineer Masao Suga.

When the PC division fell into the red after the IT bubble burst in the early 2000s, Toshiba split off the business and tasked Nishida, then a director in charge of digital products, with making it profitable. He achieved that with a raft of reforms in 2004 that included outsourcing production and a new system for procuring parts.

As the financial crisis took hold in 2008, the PC division came under intense pressure from Nishida to stem losses and in response turned to "channel stuffing" to temporarily book gains at the end of quarters, investigators say.

At a monthly CEO meeting in January 2009, Nishida rejected the division's projection of an JPY 18.4 billion loss for the half-year ending two months later, saying it should be reduced by at least JPY 10 billion. "Fight like your life is on the line," he said, according to the panel's report.

Then came a threat: "We're at a point where the continued existence of this business is in question. If you don't see a problem with that then don't bother trying for the 10 billion-plus improvement. But that means this unit will be sold," Nishida said, according to the report.

At February's CEO meeting, when Nishida was told the division's second half loss would now be JPY 23.7 billion, he lobbed a JPY 16 billion "challenge". The PC division responded by ramping up the parts transactions and finished with a smaller loss of JPY 9.2 billion. The head of the PC division declined to comment.

The report did not offer evidence that Nishida gave orders to boost the transactions and said he denied he knew this was going on.

However the investigators, citing a report Nishida had received about dealings with contract manufacturers, said his assertion that he was unaware what was happening "could not be deemed logical".

Keidanren post
The panel found the profit inflation grew under Sasaki, who became CEO in 2009. Sasaki told the panel he was aware that the PC parts transactions were being used to generate profits but that he had been told it was not illegal. At the same time he said he thought the overuse of the scheme was "unhealthy" for the business and told the division to reduce the volume, according to the panel. Sasaki did not respond to an interview request.

Sasaki at times came under intense pressure from Nishida to improve Toshiba's performance, according to people familiar with the matter.

Nishida was named a vice chairman of business lobby Keidanren in 2009 and came close to being chosen to replace Canon Inc's Fujio Mitarai as chairman in 2010. He was a possible candidate for the post in 2013 when he tapped Tanaka to replace Sasaki as president, sources said. Sasaki became vice chairman.

The move was unusual because Nishida remained chairman instead of stepping aside as would have been the normal protocol at Toshiba. Some Keidanren watchers recall they saw the manoeuvre as a way for him to remain eligible for the lobby post, traditionally chosen from active chairmen or presidents of blue-chip firms.

But sources said a rift with Sasaki helped doom Nishida's prospects. In presenting Tanaka as CEO at a 2013 press conference, Nishida took a swipe at Sasaki's performance, saying Toshiba needed to return to a growth track, while Sasaki retorted he had done that.

The public rebuke of Sasaki rare in consensus-minded Japan raised concerns at the lobby and in government about whether he had the finesse for a role in which he would have to work with lawmakers and be the face of the business world, sources said.

"In Japanese there is a proverb - the nail that sticks out gets hammered down," the associate said. "Nishida stood out."

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