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Study identifies the 'seven deadly sins' of email, including ping pong

Study identifies the 'seven deadly sins' of email, including ping pong

By Press Trust of India | Updated: 20 January 2014 10:08 IST

Scientists have identified seven deadly email sins that can lead to 'negative repercussions' in the workplace if not handled correctly.

Workers obsessed with checking their emails could be damaging their own mental health and that of their colleagues, according to research at London's Kingston University.

Occupational psychologist Dr. Emma Russell set to find out which email practices stress employees out and identified seven 'deadly email sins'.

These include 'email ping pong' - constant emails back and forth creating long chains, emailing out of hours, emailing while in company, ignoring emails completely, requesting read receipts, responding immediately to an email alert and automated replies.

"Back in the dial-up era, when going online had a cost implication, most people checked email maybe once a day and often responded to mails as soon as they read them," said Russell.

"Now with broadband and 3G, unlimited numbers of messages can be streamed to you via your smartphone at any time of the day or night. However, many of us haven't adapted our behaviour to what can seem like a constant stream of mails," she said.

Responding to out of hours emails, for instance, may make an employee look keen but it can also mean workers find it difficult to switch off, according to the study.

"This puts pressure on staff to be permanently on call and makes those they are dealing with feel the need to respond," Russell explained.

"Some workers became so obsessed by email that they even reported experiencing so-called 'phantom alerts' where they think their phone has vibrated or bleeped with an incoming email when in fact it has not.

"Others said they felt they needed to physically hold their smartphone when they were not at their desk so that they were in constant email contact," she said.

Email ping pong, where messages are responded to immediately by both sides until a very long chain builds up, are particularly hated by many of those involved.

Russell analysed 28 email users across different companies to see which habits had positive and negative influences on their working lives.

She then identified the seven habits which can be positive if used in moderation but are likely to have a negative impact if not handled correctly.

Some create a problem for the sender rather than the receiver, she said, as they can lead to them giving out the wrong impression or not remaining in control of what they are doing.

For example having email alerts switched on and responding to email immediately can have positive benefits if one wants to show concern to the person who has emailed them.

However, it may have negative repercussions in terms of the sender feeling that responding to emails is taking them away from other tasks and impacting on their sense of well-being, Russell said.

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