Income Tax E-Filing Portal: Finance Minister Summons Infosys CEO Over Glitches, Firm Says Site Back Online

Infosys tweeted that emergency maintenance of the IT portal has been concluded.

By Gadgets 360 Staff With Inputs From Reuters | Updated: 23 August 2021 10:47 IST

Sitharaman tweeted to Infosys a day after the launch of the portal asking for grievances to be resolved

Highlights

The Income Tax e-filing portal was launched in June
The e-filing portal has been unavailable since August 21
A message on the website read "Portal is going through a maintenance

Finance Minister Nirmala Sitharaman has summoned Infosys Chief Executive Salil Parekh to explain tech glitches in an online tax portal developed by the company, the country's income tax department said on Sunday.

UPDATE: Infosys tweeted that emergency maintenance of the IT portal has been concluded and the site is now live. Gadgets 360 could independently verify that the logging-in process was working fine.

The emergency maintenance of the @IncomeTaxIndia portal has concluded and the portal is live. We regret any inconvenience caused to taxpayers.
— Infosys India Business (@InfosysIndiaBiz) August 22, 2021

The Income Tax department, an arm of India's Ministry of Finance, said in a tweet Parekh would be asked to explain why after 2-1/2 months since the launch of the new e-filing portal, glitches have not been resolved.

@nsitharamanoffc @mppchaudhary @FinMinIndia @PIB_India
— Income Tax India (@IncomeTaxIndia) August 22, 2021

"Since 21/08/2021, the portal itself is not available," Income Tax India said in a tweet.

A message on the website read "Portal is going through a maintenance. Inconvenience caused is regretted."

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The @IncomeTaxIndia portal continues to be under emergency maintenance. We will post an update once the portal is available again for taxpayers. We regret the inconvenience.
— Infosys India Business (@InfosysIndiaBiz) August 22, 2021

Infosys did not immediately respond to an emailed request for comment.

Sitharaman had tweeted to Infosys and its co-founder Nandan Nilekani a day after the launch of the e-filing portal in June, asking for grievances and glitches to be resolved, and to "not let down our taxpayers".

The much awaited e-filing portal 2.0 was launched last night 20:45hrs.

I see in my TL grievances and glitches.

Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided.

Ease in compliance for the taxpayer should be our priority. https://t.co/iRtyKaURLc
— Nirmala Sitharaman (@nsitharaman) June 8, 2021

Nilekani had replied saying Infosys expected the portal to stabilise during the week, and was working to resolve glitches.

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