ICICI Bank Is Down, Making Debit Card and UPI Transactions Fail for Many of Its Customers in India

Complaints about the ICICI Bank downtime reached a peak at around 1:30pm, according to DownDetector.in.

By Jagmeet Singh | Updated: 16 October 2020 20:23 IST

ICICI Bank Is Down, Making Debit Card and UPI Transactions Fail for Many of Its Customers in India

ICICI Bank is not accessible for making any online transactions, according to several users

Highlights

ICICI Bank website is giving an error
People aren’t able to make any transactions from its app as well
ICICI Bank users have also reported that OTPs aren’t coming

ICICI Bank is down and netbanking, debit card transactions, as well as UPI transactions are not working for many customers in India. Many affected customers have raised complaints against the outage on social media. While several people are not able to make any transactions through ICICI Bank's net banking service, some of them are not even receiving a one-time password (OTP) for their transactions. It's possible that this is because of a sudden increase in demand thanks to e-commerce sales; or it could be some other matter entirely, which will play havoc with shoppers trying to take advantage of these sales, as ICICI is one of the biggest banks in India. At the time of writing, the ICICI Bank support team is yet to respond to customer complaints.

Update October 16, 7.50pm: ICICI Bank appears to have resolved the issue although some users are still reporting error messages. Gadgets 360 has also contacted the bank, which has not given an official statement on the matter.

As per the details available on downtime tracking website DownDetector.in, initial reports around the connectivity issues with ICICI Bank cropped up in the morning, though the complaints reached a peak at around 1:30pm.

ICICI Bank website isn't accessible by many customers

Several affected customers reported issues with the ICICI Bank website and its iMobile app on Twitter. In some instances, people were not able to receive OTPs for their transactions. Similar has been the case with UPI and IMPS transfers. Some users have also reported that the ICICI Bank servers were down since Thursday evening.

Seems like @ICICIBank servers are down. Not able to do transactions.

Is it the same for you? pic.twitter.com/qNeRiorKNC
— Meghnad ???? (@Memeghnad) October 16, 2020

So since day before yesterday, ICICI's servers dysfunctional and transactions impacted. Now its website is down? This is India's largest private sector bank? pic.twitter.com/qQZrAeRuYX
— Ashok Lalla (@ashoklalla) October 16, 2020

From morning i am facing issue while using iMobile app and also now not able to transfer money to any way(like imps, upi ).
Please address this issue urgently.@ICICIBank @ICICIBank_Care pic.twitter.com/wxTLXZU8au
— Dhananjay Gawde (@_NIIRAJ) October 16, 2020

ICICI Bank servers as down since yesterday and now their website is down too.
This is one of India's largest private bank.@ICICIBank @ICICIBank_Care pic.twitter.com/eDpaoLS0yG
— Wagish Sharma (@gmwagish) October 16, 2020

Gadgets 360 was able to independently verify the issues reported by various ICICI Bank customers. The bank's site was even inaccessible at the time of filing this story. We attempted netbanking, debit card payments, and UPI payments on popular sites platforms like Amazon, Swiggy, and Zomato, as well as P2P UPI transfers, and received the following alert in the latter case: "No response from CBS".

ICICI Bank did not immediately respond to a request for comment.

The outage of ICICI Bank comes at the time when Amazon has kicked off its Great Indian Festival sale. Under the sale, which is live for Prime members and is beginning for regular customers from Saturday, customers using Amazon Pay ICICI card can avail additional cashback. Flipkart is also running its Big Billion Days sale at the same time, which will also be affected in a similar manner. However, at this point, it is not clear if there is any connection between the two events — whether it's because of Amazon sending a spike in demand, or if the bank has ended up playing spoilsport with the sale instead.

Flipkart, Amazon have excellent iPhone 11, Galaxy S20+ sale offers, but will they have enough stock? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts, Google Podcasts, or RSS, download the episode, or just hit the play button below.

Affiliate links may be automatically generated - see our ethics statement for details.

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.