HDFC Bank Net Banking and Mobile Apps Down for Over 24 Hours, Company Blames 'Technical Glitch'

HDFC Bank claims it is trying to fix the issue with the help of 'experts'.

By Harpreet Singh | Updated: 3 December 2019 14:05 IST

HDFC Bank Net Banking and Mobile Apps Down for Over 24 Hours, Company Blames 'Technical Glitch'

HDFC Bank's net banking and mobile apps have been down since Monday

Highlights

HDFC Bank net banking service and mobile apps are down since Monday
Hundreds of HDFC Bank customers have been complaining on social media
The bank claims its 'experts' are working on a fix

HDFC Bank's net banking and mobile apps have been down for most people since Monday morning. The bank's customers are unable to access their bank accounts online or perform any transactions on the Web or on mobile platforms. HDFC Bank's customers took to social media on Monday to complain about the bank's net banking and mobile apps being down during the first working day of the month. The services are still down for most users.

In a statement posted on Twitter, HDFC Bank said that due to a "technical glitch" some of the bank's customers are unable to log in to their accounts via net banking and mobile apps. The bank further added, "Our experts are working on it on top priority, and we're confident we'll be able to restore services shortly."

HDFC Bank's net banking website and mobile apps still remain down on the second working day of December. Customers have been complaining on various social media platforms since Monday morning. The bank's official online handles on Twitter and Facebook have been trying to pacify angry customers with the same official statement since Monday.

Customers who are trying to log in to their HDFC Bank accounts via net banking are being redirected to a web page with a "Please try after some time" message. It reads, "The NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time."

HDFC Bank's mobile app users are also getting an error prompt while trying to log in. The bank's mobile apps display this message when a customer tries to sign in; "We are experiencing heavy traffic. Please try again after sometime. Apologies for the inconvenience."

Users have complained that since they're unable to access their accounts, they can't transfer money or pay important bills that are supposed to be cleared in the first week of the month. A large chunk of the bank's customers uses online platforms to access their bank accounts and perform transactions. All these customers have been locked out of their own accounts for over 24 hours now.

What BS! Net banking down since yesterday and you still put the false update about heavy customer load. @HDFCBank_Cares @HDFC_Bank , I hope our money is safe in your bank. #hdfcbank what's the real update? #hdfcbankdown pic.twitter.com/3mpxP29kxV
— Sujata Guha (@TheSujataGuha) December 3, 2019

So Hdfc NetBanking is down since morning..
If I am unable to pay my credit card bill who is responsible?
You will waive off the late payment fees right?@HDFCBank_Cares #hdfcbankdown #hdfcbank
— Harshil Sutaria (@sutaria_harshil) December 3, 2019

Some HDFC Bank customers have complained that they're unable to pay salaries to their employees while others are worried that their credit card payment might get delayed. There's still no official timeline on when the issues will be fixed.

Late last year, HDFC Bank's next-generation mobile apps suffered a downtime from day 1 and the bank was forced to roll back to previous-generation mobile apps on Android and iOS.

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Further reading: HDFC Bank

Harpreet Singh

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Harpreet is the community manager at Gadgets 360. He loves all things tech, and can be found hunting for good deals when he is not shopping online. He has written about deals and e-commerce in India for many years, as well as covering social media and breaking technology news. More