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eBay shines as online sales jump on Cyber Monday

eBay shines as online sales jump on Cyber Monday

By Reuters | Updated: 27 November 2012 10:59 IST

Online sales jumped on Cyber Monday, sending e-commerce retailers' shares higher and suggesting strong growth from earlier in the holiday shopping season is continuing for now.

Sales on eBay Inc's online marketplace were particularly strong and Amazon.com Inc continued its rapid holiday shopping season growth, according to early Cyber Monday data released by e-commerce firm ChannelAdvisor.

eBay's shares climbed 4.9 percent to close at $51.40. The stock hit an intra-day high of $51.78, the highest level since early 2005. Amazon's shares gained 1.6 percent to $243.62.

Cyber Monday has been the biggest online shopping day in recent years, as workers return to offices and use computers to make holiday purchases. ComScore expects online sales to hit a record of about $1.5 billion by day's end.

Online sales were up 25.6 percent as of 3:00 pm EST on Monday, compared with the same period a year ago, according to International Business Machines Corp which tracks transaction data from 500 U.S. retail websites. In 2011, Cyber Monday year-over-year growth was 15 percent by 3:00 pm, IBM said.

Strong online sales growth on Thanksgiving Day and "Black Friday" sparked concern that shoppers were just buying earlier, threatening revenue later in the season.

"So far, that is not the case," said Jay Henderson, the strategy director for IBM Smarter Commerce. "Extending the shopping season has really just fueled additional online spending rather than cannibalizing days later in the season."

ChannelAdvisor said client sales or sales generated by third-party merchants using the company's software - soared 57 percent on eBay.com early on Monday, compared with the same period in 2011.

The growth rate was five times higher than during the same period last year, said ChannelAdvisor, which helps merchants sell more online.

"The early eBay numbers are impressive," said R.J. Hottovy, an equity analyst at Morningstar. "They put together an effective marketing plan across several channels this holiday season - online, television and print."

eBay has been trying to move away from its online auction roots, emphasizing new items selling at fixed prices to better compete with Amazon.

"The numbers suggest they're having success reintroducing consumers to the 'new eBay,'" Hottovy said.

PayPal, the payments division of eBay, said the volume of mobile transactions it processed by 2:00 pm EST on Cyber Monday almost tripled versus the same period last year.

Client sales on Amazon.com were up 52 percent during the first part of Cyber Monday, ChannelAdvisor also reported.

"Amazon continues to look impressive to us since it is building on top of large numbers," said Scott Tilghman, an analyst at Caris & Company.

Discounts
Online retailers held back some of their best promotions and biggest discounts until Cyber Monday, which helped spur sales, IBM's Henderson and ChannelAdvisor's Wingo said.

Amazon offered $30 off its 7 inch Kindle Fire tablet, which usually sells for $159. The deal was only available on Cyber Monday and was still available at 5:00 pm EST.

eBay promoted Cyber Monday deals on iPads, made by Apple Inc, and Nook devices from Barnes & Noble.

These types of discounts attract shoppers to Amazon and eBay's websites, where they may purchase other items too, Wingo explained.

'Wii U' sells out
eBay has also benefited as some hot holiday items sold out this year at some retailers. When that happens, shoppers often turn to eBay, where third-party sellers are usually still offering the items at higher prices.

Nintendo Co Ltd said on Monday its new "Wii U" video game consoles sold out at retailers in the United States.

The devices were still available on ebay.com on Monday at 10 to 20 percent above the suggested retail price, according to Jesse Divnich, an analyst at video game research firm EEDAR.

Margin question
Despite strong sales data, analysts are concerned that heavy discounting may pressure retailers' profit margins, online and offline.

The average online order size on Cyber Monday was $130.30 as of 3:00 pm EST. That was down from almost $200 during the whole of Cyber Monday last year, according to IBM.

Online order sizes are shrinking as consumers buy more digital goods, such as e-books, music and video, which generally cost less. However, discounting is also pressuring order size and that could feed through to lower margins, Morningstar's Hottovy said.

eBay margins should be relatively well protected because the company charges a commission on sales by third-party merchants and retailers.

Amazon operates like this, but, unlike eBay, the company also has its own product inventory so it may be exposed to margin pressure, according to Colin Sebastian, analyst at R.W. Baird.

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