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EA Aware of Anthem PS4 Crashes, No Fix Just Yet

EA Aware of Anthem PS4 Crashes, No Fix Just Yet

By Rishi Alwani | Updated: 5 March 2019 16:50 IST

EA admits that Anthem PS4 crashes are a concern and are working on a fix

Highlights

EA is trying to determine the reason for Anthem PS4 crashes
It's a widespread issue reported by many users
Some players were able to get refunds from Sony

Shared world shooter Anthem has had its fair share of issues at launch though PS4 owners have had it even worse. After users had reported that Anthem on the PS4 was crashing and shutting down consoles along with Sony offering refunds to some players, it appears that EA is finally aware of the issues that's plaguing the game. According to a post from the company on its official support forums, it's aware of the game's issues and is trying to figure out the reason for this. There's no fix for Anthem PS4 crashes just yet.

"We are currently in process of gathering information about the PS4 issues so we can determine the root cause," a post from EA reads "If you are experiencing hard crashes of your console please reply with the following information: PlayStation Console (PS4, Slim, Pro), PSN ID, crash info: When does the crash take place? Are you having to take specific steps to get your PlayStation going again? Have you reported your crash data when prompted? (Y/N)."

According to multiple reports, Sony is issuing refunds for those who bought Anthem on the PS4 digitally via the PS Store. Reason being, the game is prone to crashing often and to the point where the console shuts down entirely. This is despite getting a few patches post-launch.

As per a thread on the Anthem subreddit, Sony has been offering refunds due to the myriad of technical issues plaguing the game.

"Sony is aware of the issue and is offering a complete refund on Anthem no questions asked. Took me 5 minutes," claimed one Redditor.

"And they helped right away, no problem at all. Just provided some account info after that, that they needed, and then it was refunded," said another.

However, this doesn't seem to be the case for all users, with some stating that Sony has refused refunds.

"I tried with Sony Support (chat) and was refused a refund," said one user.

While Sony has yet to comment, this throws light on the fact that buying games digitally on a platform that does not have a strong refund policy or transparent customer support policies is not advised.

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Anthem

REVIEW
KEY SPECS
NEWS

Good
Flying is fun
Combat is entertaining

Bad
Poor plot progression
Unimaginative missions
Grating characters

Read detailed Electronic Arts Anthem review

Genre Shooter

Platform PlayStation 4 (PS4), Xbox One, PC: Windows

Modes Multiplayer

PEGI Rating 16+

More Electronic Arts Games

Sony PlayStation 4

REVIEW
KEY SPECS
NEWS

Good
Slimmer than it looks
Mechanical buttons
Better Power indicator
Runs cooler
5Ghz Wi-Fi

Bad
Hard drive panel is fragile

HDD 500GB, 1TB

Processor AMD Jaguar 1.6 GHz 8-core

Graphics AMD GCN Radeon

RAM 8GB

AV HDMI, Optical Out

USB 2 USB 3.1 ports

Weight 2.1kg

Ethernet Yes

More Sony Gaming Consoles

Sony PlayStation 4 Pro

REVIEW
KEY SPECS
NEWS

Good
Sweet form factor
Tangible performance differences

Bad
PS4 Pro-supported games need better explanation of benefits

HDD 1TB

Processor AMD Jaguar 1.6 GHz 8-core

Graphics AMD GCN Radeon

RAM 8GB

AV Optical Out

USB 3 USB 3.1 ports

Weight 3.3kg

Ethernet Yes

More Sony Gaming Consoles

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