xiaomi replacement policy

i ordered a redmi note 3 hard case which i recieved at my home on evening of 30 june.
checked it on reaching home at 9.30. found it bent at two spots. didnt use it. after numerous failed attempts to contact the customer support via phone i contacted via online chat support.
the support executive said i should mail snapshots of the defective product, its packaging, and the defect. which i yesterday i.e 5-6-16
and i was surprised to read the response i got.

http://www.mi.com/in/service/replacefaq/
clearly mentioned 10 days replacement policy.
customer has to initiate a replacement request mentioning the defect and email snapshots in case of physical damage.
but in mail and on online support they say we have to report it within 24 hrs to be eligible for replacement.