Hathway Broadband Plans

Frequently Asked Questions

• How do I get a Hathway broadband connection?

  To get a Hathway broadband connection, fill up a registration form online at Hathway’s website. Click here for a direct link www.hathway.com/Home/NewConnection.

• What is the customer care number for Hathway broadband?

  Hathway customer care number is 1800 419 7900.

• What is Hathway’s fiber optic broadband plan?

  Fiber optic broadband plans offer uninterrupted high speed internet connection when compared to any other regular plans. These allow for seamless transfer of heavy data at high speeds without breaking. Hathway offers fiber optic broadband at speeds ranging from 25Mbpbs to 150Mbps and data ranging from 500 to 1,000GB that could vary from city to city.

• Why is my account not active despite making the payment?

  Once an online payment is made, it can take 30 minutes to four hours for the account to get activated. The time depends on the bank or mode of payment. Payment done through cash or cheque can take 12 hours or 24 hours to get updated. To check the status of your payment, log-in to Hathway Self Care Portal on www.hathway.com and click on “Payments” tab on the Left Menu Bar.