Zomato and Swiggy are facing an outage due to technical issues for some users in India. A number of users reported on Twitter that they were not able to order food from the apps due to the downtime. Some of the affected users also took to Twitter to report the issues. In some cases, both Zomato and Swiggy delayed the process of delivering orders that were made by users earlier on Wednesday. Exact reason behind why Zomato and Swiggy were down is yet to be revealed. While the apps have resumed working normally for some users, they are still down for others.
Users facing issues with Zomato and Swiggy have reported their problems on Twitter. The apps are not working for some users, while for others they are not able to process the orders. Some users also noted that the customer care service of both Zomato and Swiggy stopped responding to them amid the outage.
No customer executive on a live chat for 15 minutes at @SwiggyCares @swiggy_in - they really need to upgrade service.— Vijaya Moorthy (@vmoorthynow) April 6, 2022
Putting the blame on the restaurant for delays is so easy right? #swiggy pic.twitter.com/yW2VSqGmXF
The official support accounts on Twitter for both Zomato and Swiggy confirmed the outage shortly after it was reported by some users. The issues surfaced due to technical constraints, the Swiggy's support account said while responding to a user.
Notably, the issues on Zomato and Swiggy surfaced at a time when a large number of people were ordering their lunch through the apps.
According to the details available on downtime detecting site DownDetector.in, both Zomato and Swiggy started facing issues at around 1:48pm on Wednesday. The issues were resolved for some users soon after they were reported online.
Technical problems at the server-side of Amazon Web Services (AWS) are believed to be the reason behind the outage. However, the AWS Health Dashboard did not suggest any issues with its services at the time of filing this report.
Gadgets 360 has reached out to Zomato and Swiggy for a response. This report will be updated once the companies respond.
Apps including Zomato and Swiggy have regularly been used by people in various parts of India. Apart from fulfilling orders from restaurants, Swiggy also caters to the grocery needs of its users through a service called Instamart.
Earlier this week, Competition Commission of India (CCI) ordered an investigation of Zomato and Swiggy over the companies' apps being a "neutral" platform. That order came months after the National Restaurant Association of India (NRAI) requested the competition regulator to investigate the companies for breaching platform neutrality.