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Evernote Says Small Number of Mac Users May Have Lost Notes, Offers Premium Subscription

Evernote Says Small Number of Mac Users May Have Lost Notes, Offers Premium Subscription

By Abhinav Lal | Updated: 15 October 2016 01:34 IST

Highlights

The company says it was only able to restore some lost notes
Users with lost notes can attempt to manually restore them
Premium users can use the gift code for an additional year of service

A small number of Evernote for Mac users are being sent an email by the company that apologises for a bug that caused data loss in certain types of notes - those featuring images or other attachments. Text notes are said to have remained unaffected. The company is making up for the issue by offering Evernote Premium, which also helps restore missing date from notes by using the premium Note History feature.

The email to users states that a small number of users running versions of Evernote for Mac released in June and September were affected, which is a rather vague description for those worried users who may have lost data in hundreds of notes. However, the company confirmed to TechCrunch that specific versions 453991 (which was available directly from Evernote servers) and 454042 (available from the Mac App Store) were the ones affected, under "specific conditions".

Evernote in its email tells users to update immediately to the latest version - v6.9.2 (454158 from Evernote and 454159 from the Mac App Store) - to avoid the issue and also prevent any "further loss of data". The company added that as soon as it discovered the issue it "worked quickly to implement a solution and attempted to restore all lost data", however, it did not succeed in some cases.

(Also see: Evernote 'Can Overwhelm Some People,' Admits Ken Inoue, GM APAC and Japan)

Those users that lost data can manually restore the data by using the Note History feature available to Evernote Premium subscribers, which as we mentioned was also being provided to free users that were affected by the issue via a redemption code. Those users already on Evernote Premium can use the code to buy another year of premium services, or save them as Points to be used at a later point.

The company is telling users to update their Evernote for Mac app via the menu, from where they can navigate to Help > Check For Updates... It adds that users who do not see the option should visit the Mac App Store or the Evernote website to download the latest version of the app.

Of course, the entire debacle is very embarrassing for a note-taking service. Evernote told TechCrunch however that once its recently-begun migration to the Google Cloud platform is complete, such issues will be a easier to prevent and resolve. The full email, with the subject "We're sorry. Please update Evernote for Mac", can be seen below.

We have identified a bug in some versions of Evernote for Mac that can cause images and other attachments to be deleted from a note under specific conditions. We believe you are one of a small number of people impacted by this bug.
Please update Evernote on your Mac to the latest version as soon as possible:
From the menu, go to Help > Check For Updates...
If you do not see this menu option, update through the Mac App Store or from our website
The bug can occur in the version of Evernote for Mac released in September, and less frequently in versions released since June. In these versions, certain sequences of events, such as skimming quickly through a large number of notes, can cause an image or other attachments to be deleted from a note without warning. Text in notes is not affected.
Once we identified the problem, we worked quickly to implement a solution and attempted to restore all lost data. Unfortunately, some of your attachments couldn't be automatically restored. However, you may be able to recover your attachments using Evernote's note history feature available through Evernote Premium.
We are giving your account one free year of Evernote Premium to make amends and give you access to priority customer support via chat or email. If you already have Premium, the gift code can be used to extend your subscription for one additional year, or banked as Points to use for later.
If you run into any difficulties redeeming your code, follow ....
We understand how important your notes and attachments are, and we apologize. Again, please update your app as soon as possible to prevent any further loss of data.
The Evernote Team

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