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DoorDash Sues New York City Over Customer Data Law, Second Lawsuit in Week

DoorDash said the city exhibited "naked animus" by requiring food delivery app companies to provide customers' details to restaurants.

By Reuters | Updated: 16 September 2021 12:34 IST
DoorDash Sues New York City Over Customer Data Law, Second Lawsuit in Week

DoorDash said this would let restaurants "free-ride" on data they would not demand from in-person diners

Highlights
  • About 90,000 restaurants in the US have closed during the pandemic
  • New York City imposed temporary 5 percent and 15 percent fee caps
  • Caps cost DoorDash, Grubhub, and Uber Eats millions of dollars of revenue
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DoorDash sued New York City on Wednesday over a new law requiring food delivery companies to share customer data with restaurants, saying it violates customer privacy and lets restaurants compete unfairly.

The lawsuit is the latest battle in a series of legal clashes between food delivery app companies and cities.

It was filed in federal court in Manhattan six days after DoorDash, Grubhub, and Uber Eats sued the United States' most populous city over a separate law capping fees that delivery companies charge restaurants.

"The law puts consumers first," Nicholas Paolucci, a spokesman for the city's law department, said in an email. "It puts them in control of their information when they place orders through these apps."

New York City has tried since the coronavirus pandemic began to help restaurants that had complained about food delivery app fees as high as 30 percent, but which became more dependent on delivery as dining rooms closed or limited capacity.

About 90,000 restaurants nationwide have closed temporarily or permanently during the pandemic, costing 1.5 million jobs, the National Restaurant Association said in June.

In Wednesday's lawsuit, San Francisco-based DoorDash said the city exhibited "naked animus" by requiring food delivery app companies to provide customers' names, phone numbers, email addresses, and delivery addresses to restaurants.

DoorDash said this would let restaurants "free-ride" on data they would not demand from in-person diners, in a "shocking and invasive intrusion of consumers' privacy."

It also said "more vulnerable populations, especially undocumented customers" could be harmed if data were mishandled, and shared with immigration authorities or hate groups.

Soon after the pandemic began, New York City imposed temporary 5 percent and 15 percent fee caps on food delivery apps, which the companies hoped would end as restaurants resumed more normal operations.

The caps cost DoorDash, Grubhub, and Uber Eats hundreds of millions of dollars of revenue through July, the companies said.

DoorDash and Grubhub sued San Francisco in July over fee caps there. Chicago sued those companies last month, saying their deceptive practices misled customers and hurt restaurants. DoorDash and Grubhub rejected Chicago's claims.

The case is DoorDash Inc v City of New York, U.S. District Court, Southern District of New York, No. 21-07695.

© Thomson Reuters 2021

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Further reading: DoorDash, Uber Eats, Grubhub
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